General FAQs

Frequently Asked Questions

How do I manage clients in bamboo?
bamboo gives a Pro the ability to manage an account for a client.  This will give the Pro the access to add a client to an activity and specify the price to...
Mon, 7 Sep, 2020 at 9:31 AM
How do I add a new client in bamboo?
Pros cannot directly add users to become their clients as not every user may want to become a client of a given professional.  If a user wants to become a c...
Mon, 7 Sep, 2020 at 9:33 AM
When I refund a user, why doesn’t bamboo refund the entire fee?
Unfortunately, there are fees charged by credit card companies that cannot be refunded, so the bamboo payment processor does not refund their processing fee...
Mon, 7 Sep, 2020 at 9:34 AM
Can't find what you're looking for?
If you need more help, we're here for you! bamboo support is available Monday - Friday from 9am - 5pm EST and you can send a support ticket through this...
Mon, 7 Sep, 2020 at 12:33 PM